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frequently asked questions

Frequently asked questions

How do I cancel my membership?

Cancellation requests must be made in writing and sent to cancellations@gymbelfast.co.uk. Our team will process in line with your membership contract and send you a confirmation.

How do I book a class?

Class bookings open 7 days in advance and can be booked via our member area.

Book here

Can I freeze my account?

Yes – If you need to take a break from your membership we can freeze your account for up to 6 months. There is a small fee of £5 per month, please speak to a member of staff.

Is there an App available?


Where can I see the Membership Terms & Conditions

See here

Can I pay for a day pass?

Day passes for non members are available at a cost of £12 and can be purchased at reception on arrival. There is no need to book.

How do I access the gym?

Simply can the QR code from your online member area at Reception on arrival.

I have had a problem with my direct debit, what should I do?

Please contact us directly if you need to settle a missed payment or need to update your payment details.

I would like to make a complaint; how do I do this?

We aim to deliver the best possible member experience however if you feel that we have not been able to do so, please speak with the General Manager.

What age can my child join?

Young adults can join with parental/guardian consent from the age of 15. Proof of age is required. This is only available in club.

I have just joined – what happens next?

You will receive a confirmation email with a copy of the membership terms and conditions for your reference. Download the App and you are good to go! If you need any help getting started please book your complimentary session with one of our Fitness Team at Reception.




100-150 Cityside, Yorkgate,
York St, Belfast BT15 1WA


33-37 Finaghy Road North,
Belfast BT10 0JB

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